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Client Success Stories

Ross Insurance Brokers, Inc.

"Finally, a program that works with my BGA business
in mind. SmartOffice has put me in control of my workflow so I can sleep at night!"

Stephen Ross, CSA
President

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Challenges
 
  • Gain anywhere, anytime visibility into
    client activities
  • Track and schedule action items to ensure follow up
  • Tap into existing client base to reduce marketing costs for new leads
  • Effectively manage the business without
    additional personnel
Solutions
 
  • SmartOffice Premier Edition for Brokerage General Agencies
  • SmartCaseManager for pending case management
  • SmartPolicies
  • Microsoft Outlook integration
  • E-Z Data online training library and FastClasses
Results
 
  • A very simple and powerful ‘file cabinet’ of client data that tracks all history and communication
  • Ability to easily identify the unique needs of each client
  • Newfound control over workflow that provides peace of mind
  • Increased speed of doing business
  • Increased ability to sell into existing client base and reduced marketing costs
  • Support for planned growth with ability to track production of 5-10 new agents per year
 
Ross Insurance Brokers. Inc., based in Clackamas, Oregon, offers insurance and financial products and services to the individual and business marketplace. President Stephen Ross, a Certified Senior Advisor (CSA), made the switch from I-Relay to SmartOffice in 2008. For more information, visit www.rossbrokers.com.
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