E-Z Data has been providing innovative software solutions to personal financial advisors since 1986. SmartOffice^®, the company’s web-based CRM solution, is trusted by more than 125,000 financial services professionals worldwide to help streamline operations, improve customer relationships, and increase top-line revenue.

We are seeking a Technical Support Representative/Help Desk Analyst. As a member of our fast-paced technical support team, you would be responsible for providing telephone, fax and e-mail technical support to end users of our client database software.

As the first line of technical support for our customers, the Technical Service Representative will spend a majority of their time on the telephone assisting our clients with technical and functionality related questions.

Responsibilities Include:

• Efficiently handling technical support issues and customer inquiries
• Solving customer problems
• Marketing additional products and services

Experience Required

• Proven track record of troubleshooting hardware & software issues
• Familiarity with networking
• Excellent communication skills
• Ability to solve problems quickly and methodically
• Ability to work both independently (with little supervision) and as a member of a team
• Results oriented "can do" attitude
• Life insurance and/or financial planning experience is a plus

This is a full-time position with a competitive salary, profit sharing and health benefits.

To apply for this position, please e-mail your resume and salary requirements to techsupportposition@ez-data.com. Also, please include the job position and your name in the subject line of your e-mail.

E-Z Data, Inc. thanks all applicants for their interest but advises that only those selected for an interview will be contacted. E-Z Data, Inc. is an equal opportunity employer.

Principals Only. E-Z Data, Inc. does not accept unsolicited resumes from third-party agencies or individual recruiters.